A powerful phone system and contact center, with no per-user costs
3CX is an all-in-one business phone system used by more than 350,000 businesses worldwide. Run it hosted by 3CX, in your own private cloud or on-premise, all for one flat annual licence based on the number of simultaneous calls, not the number of users.
- Apps for Windows, web browsers, iOS and Android, so staff can use the practice number from anywhere
- Works with SIP phones and headsets, with BLF and a company phone directory
- Auto attendant and multi-level IVR, ring groups, call parking and pickup, paging and intercom
- Built-in fax server and session border controller for offsite phones
- Your choice of SIP trunk provider
- Website live chat, SMS and the 3CX Talk link
- Runs on VMware, Hyper-V or KVM if self-hosted
Choose your edition
| Basic | Pro | AI | |
|---|---|---|---|
| Core phone system, apps and IVR | ✓ | ✓ | ✓ |
| Call queues and call recording | – | ✓ | ✓ |
| Switchboard, wallboard and queue reports | – | ✓ | ✓ |
| CRM, full Microsoft 365 and Google Workspace integration | – | ✓ | ✓ |
| WhatsApp and Facebook messaging | – | ✓ | ✓ |
| Hot desking and connecting remote offices | – | ✓ | ✓ |
| Voicemail transcription | – | ✓ | ✓ |
| Video conferencing (participants) | – | Up to 100 | Up to 250 |
| AI receptionist, AI personal assistant and AI boss-secretary | – | – | ✓ |
| AI call summaries, sentiment and transcription | – | – | ✓ |
| Skill-based routing and inbuilt failover | – | – | ✓ |
| Microsoft Teams Direct Routing | – | – | ✓ |
Commercial licences start from 8 simultaneous calls (up to 40 users) and scale to over 1,000 simultaneous calls. Some enterprise features need a 16 simultaneous call licence or larger.
3CX SMB for small practices
3CX SMB Free is designed for small offices with up to 10 users. It’s hosted by 3CX, with no contract, and includes the mobile and desktop apps, call handling, call queues and recording, IVR, inbound WhatsApp, live chat, SMS and video calls.
How would you like it hosted?
- Hosted by 3CX: fully managed, with nothing to install
- Self-hosted: in your own private cloud, for full control of your data
- On-premise: on a server in your practice
Also see the Yeastar P-Series Appliance Edition and Yeastar P-Series Cloud PBX.
ICONA can design, supply, install and support your practice phone system, including SIP trunks, number porting, IP phones and headsets. Find out about our ICT services.
